When every second counts, IC4W delivers what legacy systems can’t: true operational clarity.
Built for managing emergencies of any scale, IC4W unifies your operations with a real-time common operating picture, full interoperability, and seamless mobility.
IC4W – Incident Command (IC) + Who, What, When, Where (4W) – redefines how agencies respond to emergencies by providing a unified platform that enhances situational awareness and interoperability. With real-time data and seamless integration, every responder can act decisively and effectively.
Some of IC4W’s core capabilities include:
Centralized platform integrating multiple applications, eliminating data silos and disconnected applications.
Live situational awareness for incident commanders and field responders. Seamlessly track and visualize assets and personnel in real-time.
Enables effective multi-agency coordination, and provides a single integrated environment for teams across jurisdictions.
Supports complex Standard Operating Procedures (SOPs); customizable checklists per incident type (mass casualty, wildfire, search & rescue, etc.);
digitization and automation of ICS-required documentation and forms.
Automatically logs all tasks, communications, emails, tracks resources, and captures contacts in a centralized, searchable incident database.
Seamlessly connects with your Microsoft stack—including Dynamics 365, Azure, Office 365, SharePoint, Teams, Bing Maps, and SQL Server—to unify and manage data, documents, workflows, and collaboration without disrupting your current environment.
Supports organizations of any size with secure, scalable infrastructure, high-volume data handling, and strict compliance with data residency and privacy standards.
Instant retrieval of vital data on individuals from the MedicAlert emergency health information database. Enhanced situational awareness during critical medical incidents.
Leverages Microsoft CoPilot and PowerBI for natural language queries, automated incident summaries, and instant answers from your operational data.
Access and update incident data on any mobile device, with robust offline and online support for responders in the field.
Streamlines planning, response, recovery, and mitigation phases for any incident or hazard.
Quick deployment with guided setup, expert configuration services, ongoing partnership for continuous improvement and annual software maintenance and support (AMS).
IC4W Geo adds Esri’s advanced ArcGIS, QuickCapture and SARCOP integration for powerful mapping, analytics, real-time common operating picture and situational awareness functionality as well as interoperability with your organization’s geospatial environment.
Dynamic web-based mapping and intelligence layers
Field asset and responder tracking with push-to-map input
Mission-based situational command and real-time SAR operations
IC4W can be trusted by organizations preparing for and responding to any type of emergency, including:
Wildfire management
Flood response
Search & rescue (SAR) operations
Law enforcement and special event security
Evacuation planning and response
Mass casualty incidents
Border security and northern sovereignty
National defence
Hazardous materials (HAZMAT) and chemical spill response
Public health emergencies (e.g., pandemics, medical surge)
Utilities and infrastructure disruptions
Plus virtually any other type of major emergency scenario
IC4W is purpose-built for any organization that needs to coordinate people, resources, and information in real time during emergencies, disasters, or planned events.
Whether you manage a small local team or a large, multi-agency response, IC4W delivers the tools and clarity needed to act quickly and confidently.
Discover how IC4W enhances incident response with a personalized demo.
Get answers to your questions about IC4W and IC4W Geo’s features and requirements.
IC4W stands for Incident Command: Who? What? Where? When? It’s a real-time platform designed to help teams manage critical incidents and emergency operations with clarity and speed.
Yes. IC4W is flexibly configured to align with both the Incident Command System (ICS) and the Incident Management System (IMS), supporting structured response workflows right out of the box.
Yes. IC4W is built on Microsoft Dynamics 365 and Azure, offering native integration with the entire M365 ecosystem – Teams, Outlook, SharePoint, Power BI, and more – for notifications, document sharing, reporting, and real-time collaboration.
Yes. IC4W is equipped with a plug-and-play bi-directional synchronization engine that integrates directly with ArcGIS Online and ArcGIS Enterprise, supporting feature layers, dashboards, and field tools like Field Maps and QuickCapture.
Yes. IC4W provides optional AI-driven capabilities powered by Microsoft Azure AI and OpenAI services. These tools support rapid triage, incident pattern recognition, and actionable operational insights. AI features are entirely opt-in, and our team can work with you to demonstrate how these advanced capabilities can specifically enhance your incident management workflows.
Yes. IC4W delivers a true real-time Common Operating Picture. It brings together live field data, interactive maps, incident statuses, and team communications in one place to keep everyone aligned.
Yes. IC4W is fully configurable through easy-to-use admin tools. You can tailor forms, workflows, permissions, and views without writing any code. For more advanced scenarios, our team is here to help or train yours.
IC4W is hosted in Microsoft Azure data centers located in Quebec City, Canada and Toronto, Canada. These facilities follow Tier III or higher standards as defined by the Uptime Institute and are certified to host sensitive data for government, healthcare, and emergency management organizations. All data remains within Canadian borders to meet residency and sovereignty requirements.
Yes. IC4W can be deployed in your organization’s own Microsoft Azure tenant. This gives you full control over your data, security policies, and infrastructure while still benefiting from the full IC4W feature set.
IC4W connects directly to the Microsoft and Esri tools your teams already use. Field crews continue working with Esri mobile tools while incident commanders see all positions and updates in IC4W. Your existing SharePoint documents, Teams channels, and ArcGIS layers stay where they are.
Yes. We provide comprehensive support and training to ensure your team is fully equipped. Our Application Maintenance and Support (AMS) package includes 24/7/365 help desk access via phone and portal, plus regular system updates and ongoing support to keep IC4W running smoothly.
If you have more inquiries or need personalized assistance, our team is here to help. We value your questions and strive to provide clear answers. Don’t hesitate to reach out for more information.
Book a personalized demo or consultation with our experts and discover how IC4W can transform your emergency response operations.
