IMS / ICS Tech Gap Analysis: Identify and Bridge Your Agency’s Critical 
Technology Gaps

Don’t let technology gaps in your current incident management system 
put your agency and your community at risk.


Identify system weaknesses, workflow breakdowns, and compliance gaps—and get expert guidance to resolve them before the next emergency strikes.

Organizations We've Supported

What’s at Stake?

Every year, emergency agencies lose time, money, and sometimes lives to preventable technology failures and outdated operational practices.

 

These gaps not only slow response and raise costs—
they jeopardize team safety, public trust, and your agency’s mission.

Disconnected systems lead to slow response, missed information, and costly mistakes.

Workflow breakdowns put teams—and the public—at unnecessary risk.

Compliance gaps open the door to liability and loss of public trust.

Every delay in modernization increases operational costs and response times.

Why Most Tech Audits 
Fall Short

Most technology assessments are surface-level—they focus on software and infrastructure, but overlook the realities of day-to-day emergency operations.

They miss the disconnects between technology and the real-world demands facing your teams.

Our experts have years of direct, operational experience—wildfire, emergency management, search and rescue, and more.

We understand how critical moments unfold in the field, not just in the operations centre.

We identify where the gaps are in meeting emergency management standards, as well as the workflow failures and hidden risks that others miss.

How Our IMS / ICS Tech Gap Analysis Works

CounterCrisis Tech has developed an Incident Management System (IMS) technology gap analysis process which makes use of recognized crisis and emergency management standards for defining ‘ideal state’ requirements. It is comprised of the following:

The IMS/ICS Technology Gap Analysis is proprietary to CounterCrisis Tech, 
which includes an exclusive template to facilitate a comprehensive information collection and compliance scoring process.

What to Expect From Your Tech Gap Analysis

Get a clear, expert-driven assessment that uncovers hidden risks and technology gaps across your agency.

 

We go beyond the surface to deliver practical recommendations—so you can strengthen operations, improve outcomes, and stay ready for whatever comes next.

What are the benefits of the 
IMS / ICS Tech Gap Analysis?

Unlock actionable insights and drive smarter decisions with an IMS Tech Gap Analysis. Here’s how your organization benefits from this essential process:

“IMS is a standardized way to manage events or incidents through the combined use of personnel, facilities, equipment, procedures, and communications 
operating with a common organizational structure.” 



CSA Z1600-17: Emergency & Continuity Management Program

Our Process

How the Process Works

Get in Touch

Meet with our experts to discuss your agency’s mission profile, operational gaps, and coordination needs.

Discovery & Tech Gap Analysis

We assess your current workflows, technologies, and identify areas for improvement or integration.

Tailored Implementation

Receive a solution custom-fit to your agency’s needs, with expert guidance and comprehensive support at every stage of implementation.

Ongoing Support

Benefit from continuous guidance, training, and partnership to ensure your organization’s long-term success and resilience.

Ready to Uncover and Correct Your Agency’s Tech Gaps?

Book a confidential discovery session today.

Why Emergency Leaders Choose CounterCrisis Tech

CounterCrisis Tech is dedicated to enhancing your emergency management capabilities. Our leading-edge, intelligent solutions are designed to ensure you are always prepared for any crisis.

Solutions-Oriented

We approach every engagement with a clear focus on solving real-world challenges. Our team brings deep operational experience and technology insight to design strategies and products that truly work for your agency.

All-Hazards. All Agencies. All Sizes.​

Flexible, scalable solutions designed for any organization across every emergency scenario.

Technology-First​

Engineered for mission-critical reliability, our platform combines real-time interoperability, situational awareness, secure data exchange, and AI-powered functionality to drive smarter, faster decisions across departments and jurisdictions.

Deep Operational Experience​

Founded and led by experts with years of frontline emergency management experience and decades of technological innovation and implementation expertise.

Powered by Canadians, for Canadians​

Solutions made, hosted and managed in Canada with international options available.

World-Class Integrations​

Our solutions are designed to fully leverage and optimize the Microsoft and Esri technology ecosystems and other third-party applications bringing the power of world-leading software to improve emergency management outcomes.

Uncover Your Technology Blind Spots

Get expert, actionable guidance to strengthen your operations before the next major emergency puts your agency to the test.

Your confidential assessment starts with a no-obligation discovery call.